Refund policy

1. Product Warranty

We stand behind the quality of our gear. Greatest Bags are covered by a 1-year limited warranty from the original date of purchase. This warranty strictly covers manufacturing defects in materials and workmanship (such as faulty stitching or defective hardware).

• What’s NOT covered: This warranty does not cover normal wear and tear, accidental damage, or cosmetic blemishes. This is ultimate, not badminton—if you and your bag aren't showing a bit of wear, you're not going hard enough!

• How to claim: Email us at info@greatestbag.com with your original order number and photos of the issue.

• How we fix it: To get your bag back on the field as fast as possible, we may offer to cover or subsidize a quick fix at a local repair shop near you. If the bag cannot be repaired, we will arrange a replacement.

2. Returns & Refunds

If you changed your mind about your purchase, you can return it for a refund under the following conditions:

• Timeline: Item(s) must be purchased from greatestbag.com and returned within 30 days of delivery.

• Condition: Items must be in new condition, and include all original packaging and contents.

• Exclusions: Custom bags are not eligible for return.

• Shipping: We do not refund shipping costs in either direction.

• Processing: Please allow up to two weeks for refunds to be processed after we receive the item.